FAQ

 Is there an advantage to using Rug Doctor Pro cleaning products in our machines?

YES! Our cleaning solutions are formulated with advanced compounds designed to improve cleaning results and optimize the performance of your Rug Doctor Pro equipment. You sacrifice that added efficiency if you use other manufacturer’s cleaners in your Rug Doctor Pro machine.

How can the Rug Doctor Pro extraction machine work on so many surfaces??

When the Carpet setting on the top of the machine is set to "On", spray jets underneath the extraction unit disperse solution onto carpeted surfaces. Toggle off of the Carpet setting and connect separate attachment tools to the dispensing port on the back of the unit for upholstery, hard floors, ceilings and walls. For each application, solution is applied, cleaning action occurs and the dirty residue is vacuumed up – usually in just one pass. No scrubbing or wiping is required. The easy-to-clean, easy-to-fill solution tank accepts the proper solution for whatever surface needs cleaning.

How is the Rug Doctor Pro Quick Dry process different than other wet extraction cleaning methods?

Now the Rug Doctor Pro Quick Dry extraction machine provides the option of Quick Dry for routine maintenance cleaning jobs or Deep Cleaning when carpets are heavily soiled. Quick Dry is a combined machine system and cleaning solution that accelerates evaporation and speeds drying time. The Quick Dry mode optimizes dilution concentration and machine spray pattern so carpets are usually dry-to-the-touch in less than 2 hours.

If carpet is really dirty, should I go over soiled areas several times?

It’s generally best to limit cleaning passes to a maximum of 2-3 times. If needed, use Rug Doctor Pro Hi-Traffic Pre-Treatment, Spot Remover or Stain Remover to treat stubborn areas. For multiple passes, it’s best to let the carpet dry between applications. Over-wet carpets not only excessively increase drying time, in extreme cases saturation can cause mold and mildew formation. 

Are Rug Doctor Pro machines designed for commercial use?

You bet! The Rug Doctor reputation for reliability and durability was earned through 30+ years of constant use (and in many cases, abuse) in the tough residential rental market. Professional carpet cleaners began using the Rug Doctor machines for commercial jobs because of their proven heavy-duty performance and outstanding cleaning results. In fact, many of the units purchased in the ‘70s and ‘80s are still in service today. Using Rug Doctor equipment, over 6 million users each year consistently achieve professional results.

How does Rug Doctor Pro compare to other commercial equipment?

Most commercial carpet cleaning machines are heavy, bulky and difficult-to-maneuver. In addition, they usually cost several thousand dollars each. Compare the sleek, easy-to-handle design of the Rug Doctor Pro units with a fold-down handle for easy transport. Plus, the economical purchase price and cross-over use on upholstery, hard floors, ceilings and walls make the Rug Doctor machines highly cost-effective. Simple design, plus bilingual labeling with easy-to-follow pictures means Rug Doctor equipment requires little or no training to operate.

How do Rug Doctor Pro machines compare to consumer equipment?

The hand-held shampoo and carpet scrubbing equipment offered by many vacuum cleaner manufacturers is generally designed for light-duty, home-use applications in small areas. Consequently, their low-cost construction and design usually cannot meet the more demanding performance requirements for commercial applications. By contrast, the Rug Doctor Pro equipment is engineered to deliver years of low-maintenance service with long-wearing stainless steel components, an impact-resistance body and industrial-strength motor design. In addition, the motor-driven vibrating brush and high-powered vacuum allow the Rug Doctor to achieve better dirt extraction than less powerful home-use units. 

How does the Ceiling and Wall Cleaning System work?

To clean ceilings and walls without scrubbing, versatile spray and extraction accessory tools are available that connect directly to the Rug Doctor Pro carpet cleaning machine. A high-efficiency, oxygen-activated cleaning solution penetrates underneath film build-ups and breaks down dirt. On non-porous (hard) surfaces the dirty residue is vacuumed away.

Can I use the tool and solution to clean a mattress?

Rug Doctor machines or attachments should not be used to clean mattresses or mattress toppers made with memory foam, foam or goose down.  You can clean your mattress using the Rug Doctor Hand Tool and Upholstery Cleaner product plus Anti-Foam.  It is very important in cleaning mattresses not to over wet them and allow plenty of dry time.  We recommend you first set the mattress up on its side, clean one side of the mattress, making sure you go over the cleaning path a second time without squeezing the hand Tool lever so the second pass is vacuum only.  Once you have finished one side of the mattress, leave it on its side and let it dry completely before continuing to the next side.

How can I get parts for the Rug Doctor?

Parts can be obtained by calling our
Manufacturing office  at 1-800-964-4362.  Monday - Friday Central Time

Do you ship to my country?

We ship to the United States and Canada.  All other countries, please contact Commercial Sales at 1-866-209-3467.