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Email a Rug Doctor Customer Support Specialist with any questions that you may have relating to Rug Doctor Pro Commercial Machines and Products.

Carpet Cleaning Machine Warranty

Rug Doctor Pro is proud of the quality and performance of our products. We confidently offer a one year limited warranty for machine purchases. Each machine comes with warranty information that is detailed below. 

Should you have any questions about Rug Doctor's warranty for commercial machines, please call our Commercial Sales Division at 1.866.209.3467

 
Warranty for Rug Doctor Pro Extraction Units
 

DURATION OF ONE YEAR WARRANTY AND TO WHOM EXTENDED
In keeping with its high standards of quality, Rug Doctor Pro provides purchasers, from purchase date, a one year Warranty, referred to as The Warranty Period.

WHAT DOES THE WARRANTY COVER AND WHAT WILL RUG DOCTOR DO
Rug Doctor will, without charge, during The Warranty Period, repair or replace, at its option, any component part which is defective or that malfunctions or that fails to conform with this Warranty, when the machine is returned. To exercise the Warranty provisions and before returning the machine, please call Rug Doctor at the toll free number below for further instructions.

EXCLUSIONS FROM WARRANTY

Every machine or component part returned to Rug Doctor shall be examined. Malfunctions, defects or failures of the machine or any component part(s) to conform to the Warranty, due to alterations made to the machine, improper or negligent use or abuse or use of the machine for rental purposes are excluded under this Warranty. Any attempt to repair/tamper with the machine voids the Warranty.

Use of the machine for commercial purposes (other than rental) is covered by this Warranty to the extent that malfunctions, defects or failures of the machine or component part(s) to conform to the Warranty are not due to alterations made to the machine, improper or negligent use or abuse, or normal commercial wear and tear.

FURTHER LIMITATIONS
In no event shall Rug Doctor be liable for any consequential or incidental damages you may incur in connection with the purchase and use of the machine; including, without limitation, commercial loss or for any incidental expenses, loss of time or inconvenience.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

UNAUTHORIZED USE
Use of this carpet cleaning machine with Rug Doctor trademarks for rental purposes is unauthorized and is in violation of 15 U.S.C. Section 1114 (l) and 15 U.S.C. Section 1125 (a).

TO OBTAIN WARRANTY ASSISTANCE
For Warranty, service or other assistance, please call 1.866.209.3467. Rug Doctor will need the following information in order to assist you: Your name, address and telephone number, Product model and serial number, Date of purchase, and Nature of the problem.

Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials. This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

RUG DOCTOR, L.P.
4701 Old Shepard Place
Plano, TX 75093-9065

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